FAQ: Frequently Asked Questions

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If you have any remaining questions that are not answered in our Help section, please contact our support team, who will be happy to help you.

Eligibility

1. Can anyone play at WallStreet Casino?

Technical Set-up

1. What kind of computer do I need?
2. What is the recommended screen setting?
3. Does your software support Macintosh?
4. I have a 21-inch display. Can I get the casino in full size?

Gaming Software

1. How many people can play at one time?
2. Can I play alone even though the games are multi-player?
3. Is there a built-in chat function?
4. Can I observe a game without participating?
5. What is 'betting time?'
6. What happens if the 'betting time' expires before I have carried out an action?
7. Do your slot machines have progressive jackpots?
8. How can I find out if my friend is also playing online at the casino?

Security & Privacy

1. What information do you need about me?
2. How do you use my personal information?
3. Why do you need my date of birth?
4. How carefully does WallStreet Casino protect my personal data?
5. Do you use 'cookies' and do I have to accept them?
6. Can I request that you do not use my personal information?
7. Do you disclose information about me to anyone?
    

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Eligibility

1. Can anyone play at WallStreet Casino?
   
   In some countries, it is legal to gamble on the Internet. In other countries, it is not. You must abide by the laws that apply in your country. Citizens from the following locations are prohibited from playing for real wagers at WallStreet Casino:
   
   Sweden and the Netherlands Antilles
   
   It is the responsibility of each individual customer to ensure that they comply completely with their own local, national or state laws concerning betting, prior to them registering with WallStreet Casino, or before placing a bet.

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Technical Set up

1. What kind of computer do I need?
   
   We recommend a Pentium 133 MHz with a minimum of 25 MB available on your hard drive and 64 MB RAM (internal memory). Operating system: Microsoft Windows 95/98/NT/2000/XP. Please note the software will not function if Microsoft winsock proxy service is running.
   
    
2. What is the recommended screen setting?
   
   To enjoy the full impact of the casino environment we recommend a minimum screen resolution of 800 X 600 and 256 colours. If you play on a lower resolution screen such as 640x480 pixels you will have to scroll to use the game.
   
    
3. Does your software support Macintosh?
   
   No, Macintosh is not supported.
   
    
4. I have a 21-inch display. Can I get the casino in full screen size?
   
   Yes, you can select the full screen mode from the appearance option in the entry screen where you select play for fun or play for real.

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Gaming Software

1. How many people can play at one time?
   
   Up to five players can play Blackjack at the same table, and up to four players can play Roulette. If a gaming room is full, please move to the next room with a vacancy.
   
    
2. Can I play alone even though the games are multi-player?
   
   Yes, you can choose to play alone or if you prefer, with only your friends. By selecting a private table, no one else will be allowed to join your table. By reserving a table, players must ask your permission prior to joining the table.
   
    
3. Is there a built-in chat function?
   
   Yes, you can chat with your fellow players while online.
   
    
4. Can I observe a game without participating?
   
   Yes, you are able to observe any of the available games before you decide to participate.
   
    
5. What is the 'betting time?'
   
   The 'betting time' is the amount of time a player has to decide his/her play during a turn. For example, the betting time in Blackjack is the time you are allowed to make your decision to hit, stand, split, etc.
   
    
6. What happens if the 'betting time' expires before I have carried out an action?
   
   If the betting time expires without the player making any choices, the hand will be played as it is.
   
    
7. Do your slot machines have progressive jackpots?
   
   Yes, the Gold Pirates Progressive Slots Slot Machines offer progressive jackpots and exciting bonus games.
   
    
8. How can I find out if my friend is also playing online at the casino?
   
   Select 'Information' ('Info') at the main menu for a complete list of players and the games in which they are currently participating.
   
    

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Security and Privacy

1. What information do you need about me?
   
   When you first register for the download, we only need your e-mail address.
   
   When you register as a guest, we only require your first name, last name and zip code/postal code. This will allow you to play for fun.
   
   Registration for real money play requires you to provide a full postal address - so we can send your winnings to you. For accreditation and security purposes and to comply with regulations, we also need your daytime phone number, date of birth, credit card information (if you intend to be an active member) and an approved method of identification. Acceptable forms of identification verification are Passport, National ID Card, Driving License, or Birth Certificate.
   
   This information also allows us to keep a user profile so that we may customise preferences for each specific user at a future time through our personal pages.
   
    
2. How do you use my personal information?
   
   Your personal information is used for the purposes of:
   
    
   • Processing any transactions undertaken by you
   • Internal administration and analysis of your activity on our site and in our casino to provide you with a better service
   • Informing you about our products and services you may find interesting
   • To verify compliance with regulatory requirements

   
    

3. Why do you need my date of birth?
   
   Our prime purpose is to disallow access to gambling by underage players. It also allows us to know our visitors better and tailor specific features, promotions, or other notifications to their needs.
   
    
4. How carefully does WallStreet Casino protect my personal data?
   
   Your personal data is contained behind secured networks and is only accessible to a limited number of employees with special access rights. Financial and sensitive transactions can be carried out on our secure server. All sensitive/credit information supplied by users is transmitted via Secure Socket Layer (SSL) technology.
   
    
5. Do you use 'cookies' and do I have to accept them?
   
   WallStreet Casino uses cookies: bits of electronic information that a web site can transfer to a visitor's hard drive to help tailor and keep records of his or her visit to the site. Most web browsers can be configured to reject cookies or notify you whenever you are sent one. Even without accepting cookies, you can still access most of the features on the WallStreet Casino site.
   
    
6. Can I request that you do not use my personal information?'
   
   On registration, you can request that WallStreet Casino does not use information collected about you when submitted and by analysis of your activity on our site and in our casino, so long as it does not impinge on our provision of services to you and regulatory requirements.
   
    
7. Do you disclose information about me to anyone?
   
   Your information is only disclosed to third parties for the purpose of completing your transactions with WallStreet Casino, providing services to you and associated administration obtaining professional advice and regulatory requirements.

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